FDA Currently Experiencing Multiple System Outages

FDA is currently experiencing outages across many applications, which prevents the processing of entries. The technical team is currently investigating. As a result, FDA’s Division of Food Defense Targeting will be operating under the prior notice scenario 2 contingency.

  • These issues will prevent submitters who file via Automated Broker Interface (ABI) from receiving Prior Notice Confirmation (PNC) numbers and would prevent Customs & Border Protection (CBP) Officers from auto-checking the PNC for ABI filers.
  • Filers may submit prior notice via PNSI, in which case the prior notice confirmation number must accompany the article of food (21 CFR 1.279(g)). If prior notice is submitted through PNSI, FDA and CBP recommend that the PNSI confirmation page, including the prior notice confirmation number and time stamp, be presented to CBP officers for cargo release. If the PNSI confirmation page is not presented, this may delay cargo release while the CBP officer, without being able to access OASIS, contacts FDA for verification of the prior notice confirmation number(s) and time of submission.
  • If prior notice has already been submitted via ABI/ACE prior to the interface intermittent outage, and confirmation has already been received, the submitter may proceed with prior notice using the standard process.
  • If prior notice has already been submitted via ABI/ACE and confirmation has not been received prior to the intermittent interface outage, FDA and CBP recommend that, rather than resubmitting via PNSI, submitters should provide to CBP officers, at the time of cargo release, an endorsed (signed) copy of the ABI transmission or some other evidence adequate to show that prior notice has been submitted via ABI/ACE.
  • As a result of these application issues, FDA also cannot process incoming 801(a) submissions. Entries will be processed and messaging sent once the issue has been resolved. Do not re-transmit entries as this will cause further delays when the issue has been resolved.
  • The Import Trade Auxiliary Communication System (ITACS) is also down due to the same issue.

To review the full details, visit CSMS #17-000111 Notice.

As of 5 P.M. on 03/01/17, FDA advised that technical teams have resolved the system outages issues and entry processing have resumed. There was a backlog of entries, but as of this morning, all pending issues should have been cleared.